Appendix: Tasktop Sync Error Codes

The following sections explain the error codes used by Tasktop Sync and its installers.

Tasktop Sync Installer for Windows

Error Code Description Troubleshooting Tips
TTSSW10001 An older version of Tasktop Sync is already installed on this computer. Uninstall any existing installations of Tasktop Sync and restart the installer.
TTSSW10002 Tasktop Sync is running. Close any open instances of Tasktop Sync and restart the installer.
TTSSW20001 The specified TFS client repository directory does not exist. Make sure that the TFS repository path passed in to the installer is spelled correctly and points to an existing directory.
TTSSW20002 The specified TFS client repository directory does not appear to be a valid TFS repository. Make sure that the TFS repository path passed in to the installer points to a directory where a TFS repository zip file was unzipped.
TTSSW20003 There was a problem installing TFS into Tasktop Sync. See error logs for more details. Please see the install.log file in the target directory for more information.
TTSSW30001 The specified Rational Team Concert client repository directory does not exist. Make sure that the Rational Team Concert repository path passed in to the installer is spelled correctly and points to an existing directory.
TTSSW30002 The specified Rational Team Concert client repository directory does not appear to be a valid Rational Team Concert repository. Make sure that the Rational Team Concert repository path passed in to the installer points to a directory where a Rational Team Concert repository zip file was unzipped.
TTSSW30003 There was a problem installing Rational Team Concert into Tasktop Sync. See error logs for more details. Please see the install.log file in the target directory for more information.

Tasktop Sync Installer for Linux

Error Code Description Troubleshooting Tips
TTSSL10001 This computer is not running a Linux operating system. Run the installer on a Linux OS.
TTSSL10002 The installer was not run with a 64-bit Java JRE on a Linux operating system. Make sure a 64-bit Java JRE is installed on your Linux OS, and use that 64-bit JRE to run the installer jar file. (Read more here.)
TTSSL10003 A version of the product is already installed. Uninstall the existing version before installing a new one.
TTSSL20001 The specified TFS client repository directory does not exist. Make sure that the TFS repository path passed in to the installer is spelled correctly and points to an existing directory.
TTSSL20002 The specified TFS client repository directory does not appear to be a valid TFS repository. Make sure that the TFS repository path passed in to the installer points to a directory where a TFS repository zip file was unzipped.
TTSSL20003 The specified TFS client repository path is a relative path. Only absolute paths are accepted. Make sure that the TFS repository path passed in to the installer is an absolute path, and restart the installer.
TTSSL30001 The specified Rational Team Concert client repository directory does not exist. Make sure that the Rational Team Concert repository path passed in to the installer is spelled correctly and points to an existing directory.
TTSSL30002 The specified Rational Team Concert client repository directory does not appear to be a valid Rational Team Concert repository. Make sure that the Rational Team Concert repository path passed in to the installer points to a directory where a Rational Team Concert repository zip file was unzipped.
TTSSL30003 The specified Rational Team Concert client repository path is a relative path. Only absolute paths are accepted. Make sure that the Rational Team Concert repository path passed in to the installer is an absolute path, and restart the installer.

Additional Information

This section provides additional information about specific error codes.

TTSSL10002

The installer is available as a self-extracting .bin file which includes a 64-bit JRE. If you run the .bin file, it will use that bundled 64-bit JRE to run the installer.