Limitations for Serena Business Manager

Feature Limitations

Artifact Types

Serena Business Manager artifacts are only supported if they meet the following requirements:

Keeping the standard fields that SBM Composer creates when a type is defined is recommended. The Serena Business Manager connector uses the standard database field names to identify known fields.

Unsupported Features

Tasktop Sync does not support synchronization of comments for Serena Business Manager.

Supported Reports

The Serena Business Manager connector uses saved reports to define its queries. Only reports that include both the title field and the last modified date field are supported for this use. Again, the standard database field names are used to identify these fields. The labels can be changed without an issue.

Attribute Limitations

Unsupported Attribute Types

Tasktop Sync does not support synchronization of attributes of the following types:

Read-only Attribute Types

Attributes of the following types can be read from Serena Business Manager, but values cannot be set into them:

Status

Tasktop Sync does not support synchronizing the Status attribute.

Rich Text Attributes

Tasktop Sync does not support synchronizing text attributes maintaining rich text formatting (ie. HTML tags) for Serena Business Manager.